Credit information companies in India are regulated by the Reserve Bank of India under the Credit Information Companies (Regulation) Act, 2005. RBI has issued directions on how quickly complaints about credit information should be resolved.
The 30-day framework
Under the applicable RBI framework, a complaint about credit information is generally expected to be resolved within 30 calendar days of being lodged. Within that period, the lender that reported the information is expected to respond to the bureau so that the bureau can update the record.
Compensation for delays
RBI's framework provides for compensation of ₹100 per calendar day where a complaint is not resolved within the prescribed period, subject to applicable conditions. Who bears the compensation depends on where the delay occurred. Always refer to RBI's latest circulars for the exact current rules.
In practice
Depending on the issue and how quickly the lender responds, the overall correction process may take 30–60 days or longer. Clear documentation and timely follow-up help avoid back-and-forth.
This article is general information, not personalised financial or legal advice.